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I. OBJECTIVE
1. To provide guidelines on the monitoring of delivery of items ordered for outlets
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
During delivery activity, if there are problems about Warehouse Issuance Slip (WIS) or the items delivered, outlets shall relay the concerns to Profit Center Section (PCS).
PCS shall coordinate with the concerned Warehouse Staff for resolving the problem. If the problem concerns a follow up delivery of an item, PCS must settle it with the concerned Warehouse Staff and ensure the delivery of item within 24 hours.
PCS must communicate with the outlet to monitor the delivery of the concerned item. If the item is still not delivered, PCS shall issue an accomplished Notice for Undelivered Products to Warehouse.
Warehouse Staff shall acknowledge the notice and return it with the appropriate remarks (ex. For reorder, cancelled, etc.).
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Notice for Undelivered Products
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