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I. OBJECTIVE
1. To provide guidelines on the checking of items for return every after delivery
II. DEFINITION OF TERMS
1. Itinerary Form – lists the item/s released during dispatching to be used during delivery that has to be returned to warehouse
III. GENERAL POLICIES
The Guard must check the actual items and the items listed in the Itinerary Form. Both must tally. The Itinerary Form contains the items that needed to be brought back to the warehouse upon return of the delivery van within the same day. It includes mineral bottle jug, LPG tanks, crates, ice box, etc. Guard must also check the van.
Driver must sign on the form upon return of the items. Guard must countersign it, as acknowledgement that the items are returned. Both the Warehouse and Guard must have a copy of the said form and file them properly.
If there are items that fail to be returned within the same day, an Incident Report (IR) must be filed by the Guard, acknowledged by the Warehouse Officer and submitted to the CEO. Guard should track the return of the said items and ensure closure by submitting another incident report to the Warehouse Officer and CEO.
Warehouse Officer shall make a Warehouse Admin Report. The report shall include the return time of Driver everyday and the daily items (major items) to monitor. The report shall be sent to the CEO and COO.
IV. PROCEDURE FLOWCHART
Flowchart Title
Post-Delivery Checking
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Itinerary Form
2. Incident Report (IR)
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