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I. OBJECTIVE
1. To provide guidelines on the proper cashiering procedure
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Proper cashiering procedures:
1) Stop ignoring customers.
Customers come first. Greet customers with a smile.
• “Masayang Araw, Welcome sa Bubbatealicious/ Cantonese Dimsum/ Waffle Daffle!”
• “Masayang Araw, Shanghai Siomai!”
• “Ma’am/ Sir, Name po nila?”
2) Choose Words Wisely.
Speak clearly with proper tone of voice.
Don’t say things like “Yeah!”, “Alright”, “Anong sayo?”
3) Know what your customers want and repeat their order.
• ______, may I take your order?”/______, Ano po order nila?”
• “Sir/Ma’am, let me repeat your order. You ordered for ____”/ “Sir/Maam, yong order po nila ay ______”
• “Ma’am , Regular, less, sweet or no sugar?”
• “With chili sauce po?”
4) Introduce product and do suggestive selling.
• “Ma’am, would you like to try our bestseller?” (1st Time customers)
• “Ma’am, large na po natin?”
• “How about additional pearl for P10.00?”
• “Ma’am/ Sir, try Mocha, new flavor?”
• “Ma’am/ Sir, try other flavors such as ____?” (regular customers)
• “Ma’am, would you like to try our bestseller?” (1st Time customers)
• “Ma’am, dalawang order na po?”
• “Gulaman, Sir?”
• “Iced green po, Sir?”
5) Collect Payment.
State his bill in an audible voice.
Receive payment and state the amount of money received.
• “Ma’am, that will be (amount), I received (amount)…”
• “Sir, ____ pesos po lahat. ____pesos ang natangap ko, Sir”
Count the money; check money in money detector (if genuine or fake).
State exact change and count in front of the customer one by one while giving.
6) Watch Your Tone.
Always keep an upbeat and joyful tone.
7) Watch Your movement when preparing the order.
Be bubbly. Keep on smiling.
8) Thanking and Inviting the customers to purchase again.
• “Thank you ma’am. Come Again.”
• “Salamat po , Balik po kayo.”
Selling Policy:
“No Payment, No Order Policy; No Order Slip, No Preparation Policy”
“If your BBT drink is served w/out pearls, the order is FREE and charged to ME.”
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Order Slip
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