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I. OBJECTIVE
1. To provide guidelines in the proper assessment or auditing of cashiering process and money declaration in the outlet
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Cashiering Audit:
1. Service Crew will separate and count the cash fund. Supervisor, Team Leader or Audit Staff will check if it is tally with the amount stated in the outlet’s cash fund sticker.
2. Supervisor, Team Leader or Audit Staff will sign the cash fund breakdown form, if tally.
3. If there are expenses in the outlet, Supervisor, Team Leader or Audit Staff must check for the receipts.
4. In checking the cash:
a. For BBT and CDH outlets, total the order slips. The amount must be tally with the sales.
b. For SSM outlets, total the clicker. The amount must be tally with the sales.
c. For outlets with CRM/POS, do short x-reading and check the printed sales. The amount must be tally with the sales.
When counting sales and cash fund, the Service Crew must be the one to count the cash in front of the Supervisor, Team Leader or Audit Staff.
If there are irregularities, Supervisor, Team Leader or Audit Staff must ask the Service Crew to write an Incident Report and fill out an ATD.
If the findings are suspicious, Supervisor, Team Leader or Audit Staff must ask the Service Crew to write an Incident Report, fill out an ATD, and have the Service Crew to go to the HRD immediately.
Money Declaration:
When the Supervisor, Team Leader or Audit Staff arrives, he must ask for the outlet’s money declaration form. It is expected that it has been filled out and signed properly.
Service Crew will count her own money in front of the Supervisor, Team Leader or Audit Staff. Personal money must be tally or less than what is declared in the form.
Supervisor, Team Leader or Audit Staff must do the spot bag checking. Service Crew will open his bag in front of the Supervisor, Team Leader or Audit Staff, who will check the bag using a stick (usually ball pen).
Supervisor, Team Leader or Audit Staff must also do body frisking. Service Crew will widely open his arms as Supervisor, Team Leader or Audit Staff checks the sides of his shirt, pants and apron.
Supervisor, Team Leader or Audit Staff will then sign the form.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Cashier’s Fund Breakdown Form
2. Incident Report Slip
3. Money Declaration Form
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