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I. OBJECTIVE
1. To define the process and procedures of pulling-out of items from outlets
II. DEFINITION OF TERMS
1. Schedule of Pull-Out List – refers to the list of items for pull-out by the outlets, compiled by the SOS
2. Pull-Out Receipt – the form used when a pull-out of item is to be made
III. GENERAL POLICIES
1. Items for pull-out include, but are not limited to, the following:
• Spoiled products
• Over steamed, over cooked or substandard/bad order products
• Leftover products
• Expired products
• Mishandled products
• Used items/supplies that already exhaust its purpose
• Defective equipments
• Items requested for pull-out by the other department
• Others
2. Schedule of Pull-Out List shall be sent by the SOS via e-mail, one day before the scheduled delivery. The list will be sorted and categorized whether for Operations or for Warehouse.
3. During delivery day, Drivers must be notified by their Immediate Superior should there be items for pull-out. A “Schedule of Pull-Out List” must be given to them before leaving the company premises. Proper storage for pull-out items must also be provided for use.
4. In cases during which the outlet has items to pull-out but are not included in the list, the Driver must confirm first with his Immediate Superior whether or not to accept the items.
5. Products for pull-out must be separated according to kind. Spoiled, bad order, leftover, expired and mishandled products must be placed in a red plastic bag and must be labeled properly. Products for testing must be separated from the other products and labeled with “Recall”. Pull-Out Receipt form must be used during the transaction. All items for pull-out must be indicated in the said form.
6. Delivery Staffs must check and verify the pulled-out items and sign the Pull-Out Receipt form as acknowledgement that the actual items received tallies with the breakdown listed on the form.
7. Pulled-out items must be handled properly regardless if they are damaged, spoiled, or in prime condition. Cold items must be placed in an ice box. Service Crew must be given authority to check whether the items are placed in their proper storage or not, as they will have to report it to SOS.
8. All pulled-out items that are categorized for Operations must be brought to SOS for checking. SOS Staff shall be responsible for disposal of items that need to be disposed.
9. All pulled-out items that are categorized for Warehouse must be brought to Warehouse for checking.
10. Warehouse Head shall check the items for proper entry to system and disposal or storage. He shall send a pull-out status report to CEO/COO/SOS through email.
Notes:
a) Drivers must not pull-out items that are not found in the Schedule of Pull-Out List.
b) Sanctions shall be given for items that are pulled-out without Pull-Out Receipt.
• 1st offense: Warning
• 2nd offense: Suspension
c) The Delivery Staff shall be accountable for any discrepancies between the actual items and the listed items.
d) When pulled-out items from outlets did not reach the office, but there is a Pull-Out Receipt that confirms the transaction of pull-out, the Delivery Staff shall be accountable. But in case that there is no Pull-Out Receipt issued by the outlet, then both the Service Crew on duty and the Delivery Staff shall be liable.
e) All items for disposal must be witnessed by the Security Guard.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Schedule of Pull-Out List
2. Pull-Out Receipt form
3. Warehouse Issuance Slip (WIS)
4. Incident Report (IR)
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