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DEPARTMENTS
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ACCOUNTING
BUSINESS DEVELOPMENT
GRAPHICS/COMMIS/AUDIT
HUMAN RESOURCES
LOGISTICS DEPARTMENT
PROFIT CENTER SECTION – SOD
PURCHASING DEPARTMENT/Supply Chain
RESTAURANT SYSTEM
OPERATIONS DEPARTMENT
STORE OPERATIONS SUPPORT
TRAINING
My WAM Report
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ACCOUNTING & FINANCE
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Accounts Payable
Aging of Payables
Cash
Cash Disbursement and Liquidation
Deferred Tax Assets
Documentation and Filing
Filing: Duplicate Documents for Accounting
Filing: Original Documents for BIR Purposes
Fixed Assets
Flow Charts: Accounting
Forms: Accounting
Intangible Assets
Inventories
Meter Reading
Pre-Payments
Processing of Bills
Receipt of Goods and Services
Receivables
Reimbursement
Sales and Distribution for Franchisees
Schedule of Activities or Activity Calendar
Summary of Payment Voucher
Tracking of Gift Cheque/ Vouchers
Uncollected Checks
ADMINISTRATION-Finance/Accounting
AUDIT
AUDIT SECTION
BUSINESS DEVELOPMENT
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Franchise Contract
Franchisee Identification
Franchisee Qualification
Pre-Operating Plan
Site Selection
BUSINESS DEVELOPMENT DEPARTMENT
Cash Policy
COMMISSARY
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COMMISSARY (FONDRE)
Forms: Commissary
Procedure in Cleaning Machines
Process Flow
Product Return or Recall
Production Area Guidelines
Proper Disposal of Garbage
Quality Control – Incoming Supplies
Quality Control – Raw Materials
Quality Control – Standard Process
Transfer of Products: Warehouse–Commissary
DEPARTMENT DIRECTORY
Disposal of Items
Employee Resignation Process
Endorsement for Hiring and Training
Flow Charts: Administration
Flow Charts: Business Development
Forms: Business Development
Forms: Human Resources
FRONT 1
GRAPHICS/CREATIVE SECTION
HUMAN RESOURCES
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Absences
Accessibility/ On-Call Policy
ADMINISTRATION
Agency Employees
Applicant Feedback
Applicants
ATD
Attendance
Basic Clerical Skills
Birthday Lunch
Cash Basis Payroll
Cash Bond, Last Salary, 13th Month Pay
Cellphones and Landlines
Chain of Communication
Company Computers
Company ID
Departmental Reporting
Employee Database
Endorsement of New Employees – Outlet
Endorsement of New Employees – Head Office
Field Work Reporting
First Aid Kit
Flow Charts: Human Resources
Garbage Disposal
Gate Pass or Clearance To Go
GENERAL RULES AND REGULATIONS
Giving of Memos
Habitual Tardiness
Handling of Documents
Head Office and Commissary
Housekeeping of Forms
Incident Report
Information Dissemination (External)
Information Dissemination (Internal)
Logbooks and Planners
Lunch Break
Manners and Conduct
Materials Issuance
Notice of Personnel Action
Office Maintenance
On-Hold Salary
Overtime Policy
Performance Evaluation
Personal Vehicles
Personnel Requisition
Pest Control
Problems and Issues Investigation
Proper Employee Attire
Proper Use of Company Resources
Receipt and Transfer of Money and Other Items
Reception and Training Rooms
Recruitment Process
Releasing of Salary, Last Pay and Cash Bond
Renewal and Termination of Contract
Requirements
Requisition of Supplies and Load
Resignation, Turnover and Clearance
Resignation, Turnover and Clearance
Salary Concerns
Schedule of Activities or Activity Calendar
Schedule of Activities or Activity Calendar
Scratch Paper
Service Incentive Leave (SIL)
Standard GJVI Uniform
Tardiness
Timekeeping
Uniform Deduction
Used Box and Containers
Used Uniforms and Defective Supplies Disposal
Visitors
Walk-In Freezer
Work Permit
HUMAN RESOURCES AND ADMINISTRATION
INFORMATION DISSEMINATION (EXTERNAL)
INFORMATION DISSEMINATION (INTERNAL)
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Registration
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ACCOUNTING
BUSINESS DEVELOPMENT
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LOGISTICS DEPARTMENT
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Conversion to Generic Warehouse Names
Counting Consumables Using Scale
Critical Stocks Monitoring
Delivery of Stocks to Dealership Pick-Up Center
Delivery to Outlets
Dispatching
Duties and Responsibilities of Security Guard
Emergency Order and Pick-Up
Flow Charts: Logistics
Forms: Logistics
General Cleaning
Inventory Management and Ordering
Item Codes of Products per Brand
Location for Rat Traps
Month End Inventory
Ordering of Franchisee
Ordering of Outlets
Packing of 2-Kilo Rice
Pick-Up of Products by Franchisees
Policy on Receiving of Stocks from Supplier
Post-Delivery Checking
Procedure of Receiving of Stocks from Supplier
Proper Behavior of Delivery Staff
Pull-Out of Items from Events/Closed Outlet
Pull-Out of Items from Outlets
Receiving of Cheque or Cash Deposit Slip
Security
Standard Unit of Measurement
Storage of Items
Tags on Consumables
Vitamin C for Warehouse Staffs
Warehouse House Rules
LOGISTICS/WAREHOUSE DEPARTMENT
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Delivery Clearance
Member Login
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Password Reset
Profile
My WAM Report
OPERATIONS
OPERATIONS
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Scheduling Guidelines
Visitation Report
Weekly Operations Meeting
OPERATIONS DEPARTMENT
Ordering of Finished Goods to Commissary
ORGANIZATIONAL CHART
OUR BRANDS
Private Eyes Only
PROFIT CENTER POLICIES
PROFIT CENTER SECTION – SOD
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Delivery of Items Monitoring
Disposal of Forms
DSR Monitoring
Flow Charts: Profit Center
Forms: Profit Center
Monitoring of Service Crews
Monitoring of Sold Items
Ordering for Outlets
Outlet Visit
Process of ATD issued during Delivery Day
Processing of ATD
Sales and Banking Monitoring
PURCHASING
PURCHASING DEPARTMENT/Supply Chain
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Delivery of Items
Flow Charts: Purchasing
Forms: Purchasing
Lead Time
Purchase Order
Rejected Items
Requisition of Items
Special Items
Wrong Purchase
RECEIPT AND TRANSFER OF MONEY AND OTHER ITEMS
RESTAURANT SYSTEM
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Acknowledgement
Amendment
Department Organization Structure
Flow Chart
Flow Charts: Restaurant System
Forms: Restaurant System
Guidelines
Manual Body
Manual Overview
Manual Table of Contents
Overview
Pages – Add, Edit, Delete
Users – Add, Edit, Delete
Validation
SALES & MARKETING
sample 1
Security Guidelines for Applicants
STORE OPERATIONS SUPPORT
STORE OPERATIONS SUPPORT
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Accident on Outlet or on Duty
Attendance, Time sheet and Late Store Opening Penalties
Authority To Deduct
Boiler
Brown Out
Busted Lights
Cash Pull-Out or Pick Up of Sales
Change in Operating Hours
Company Sim
Concerns
Customer Complaints
Delivery Concerns
Directory
Disposal of Pull Out Items
Distribution of WIS
Dropping of Sales in the Office
Electric Fryer
Electric Stove
Expenses
Extreme Weather Conditions
Fake Money
First Aid Kit / Medicine Kit
Flow Charts: Store Operations
Forms: DSR
Forms: Others
Forms: Store Operations
Freezer
Gas Stove
Gift Cheque Issuance and Monitoring
Glass Steamer
Glass Warmer
Government Permits and Inspection
Inventory Sheet
Issuance of Towels
Job Order for Service Requests
Landlord Logistics
Late Delivery
Left Over Pearls
Lost or Stolen Cash Fund
Lost or Stolen Outlet Keys
Memorandum Circulation
Monthly Sales Report
Motorcycle Monitoring
Nearly Expired Items
New Cart Guide Manual
New Rice Cooking Formulation
Order Slip Usage Guidelines
Outlet and Sales Security
Plastic Envelope For Documents
Proper Distribution of Documents
Pull-Out for Spoilage, Variance and Damaged
Pull-Out of Items
Receiving of Delivery
Receiving of SOA/Billing, Memo & Other Documents
Reporting of Cash Pull-Out for Office Dropping
Reporting of Driver’s ATD
Reporting of Hourly Sales
Reporting of Sales or Cash on Hand
Requests
Rice Cooker
Sales Banking
Sales Events Memo from Outlets
Schedule of Activities or Activity Calendar
Sealer
Selling of Items Not Related to the Company
Senior Citizen and PWD Discount
Sold Items Reporting
SOS Troubleshooting
Special Events Team
Status Report Slip
Toyomansi
Training Manual
Transportation/Relocation Reimbursement
Unclaimed Change or Forgotten Valuables
Usage and Maintenance of Mascot
Use and Distribution of Pull-Out Receipt
Waffle Maker
Work Permit
Wrong Deposit of Sales
TABLE OF CONTENTS
TRAINING
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BCS POS Procedures
Cashiering
Cashiering and Money Declaration Audit
Cleaning Materials Usage
Defrosting of Chest-Type Freezer
Evaluation and Communication of Results
Evaluation of Trainer
Flow Charts: Training Section
Forms: Training Section
Full Store Pre-Opening Procedures
House Rules
In-Store Training
Internal Employees
Items Inside Generic Bag
Monitoring of Utility Consumptions
Operations Manual
POS Required Reports
POS: FIC and Freshmen Discount Procedure
Schedule of Activities or Activity Calendar
Service Crew – BBT, CDH
Service Crew – SSM, WDF, BBE
Standard Timing of Activities
Supervisor Training Module
TABLE OF CONTENTS
Team Leader
Technical Trainer
Training Budget and Products
Training Days and Allowance
Training Equipment and Utensils
Training Expenses
Training Grading System
Training Session Fee
Turnover of Keys, Cash Fund and DSR Box
Vantage POS Procedures
TRAINING DEPARTMENT
Unauthorized Store Visits
Van Monitoring
sample 1
sample
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