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I. OBJECTIVE
1. To provide guidelines on the training process for newly hired Team Leader
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
The training program for the Team Leader (TL) is as follows:
Day 1 – Day 2: Behavioral Program
I. New Supervisor Orientation Program
a. Job Description (signed by Human Resources Dept.)
b. Welcome from HRD
c. Code of Conduct Orientation (Rules and Regulations)
d. Values Formation (Core Values)
e. Customer Service Training
f. Branding Orientation
g. Leadership Training
Day 3 – Day 10/12: Technical Program
I. Basic Operations Training Program (Day 3 – Day 5)
a. Product Knowledge
b. Food Preparation Training
c. Barista Training
d. Opening and Closing Procedures
e. CRM/POS Training
f. Crises Management
g. Food Safety/ 5S
h. Cart/ Inline Simulation
II. Management Reporting (Day 6 – Day 7)
a. Staffing and Scheduling
b. Inventory Management (DSR)
c. Sales Reporting
d. Visitation Report (QSC)
e. Store Policies
f. Audit Procedures
III. On-the-Job Training: Cart- 3 days, Inline- 5 days (Day 8 – Day 10/12)
a. Opening
b. Mid Shift
c. Closing
Day 10/12 – Onwards: Validation Program
I. Performance Validation during OJT
II. Management Report’s Validation
III. Assignment of 3 Outlets
During the Supervisory Training – Solo Shift, the Training Officer shall arrange an unannounced visit to the outlet to assess the performance of the TL. The Training Officer, together with the Operations Supervisor, shall evaluate the performance of the TL. It is documented through a performance evaluation.
A grade of 89% for Station Examination and Shift Certification is required for the TL to pass. Any grade below this percentage shall require a re-training period of two weeks in his/her store assignment. The Training Officer shall send a memorandum to the Operations Supervisor concerned regarding the result of the examination and schedule of re-examination.
All TL with an average grade that is below 89% shall take another examination and certification after the re-training period. If the TL still did not pass, he/she shall not be considered for the position.
At the end of the training, the Training Officer shall accomplish the Training Program Checklist and shall detail all the orientation programs that the TL has attended. The Training Officer shall forward it and other training files to HR Officer to endorse the TL. The checklist and other training files shall be filed in the Employee’s 201 file.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
1. Training Program Checklist
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