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I. OBJECTIVE
1. To provide guidelines and procedures for incidents of late delivery
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Possible incidents of late delivery within the day must be communicated to the SOS by the Warehouse Officer at least an hour before 12 noon. Reason for the late must be reported. SOS must report the incident to the CEO and to the Supervisor or Team Leader of the affected outlet. If there will be a problem with the inventory of products or items, negotiate the pick-up of items with the Supervisor or Team Leader and the Warehouse Officer.
If the outlet is located in a mall that follows a delivery schedule, the following guidelines must be observed:
a) Fill out and print a copy of the Work Permit template of the mall. Attach a letter explaining the cause of the incident.
b) The copies of work permit and letter must be signed by the CEO. (For any SM outlets, reproduce or photocopy two (2) copies of the work permit)
c) The letter and permit must be given to the driver assigned to do the delivery of the affected outlet. The driver must hand the letter and permit to the service crew-on-duty of the outlet upon their arrival to the outlet.
d) The service crew must forward the letter and permit to the Admin for approval.
e) Drivers must avoid arriving to the outlet past 7pm.
IV. PROCEDURE FLOWCHART
Flowchart Title
Late Delivery
V. REFERENCE/INTERFACE PROCESS
Document Title
1. Work Permit
VI. FORMS AND RECORDS
Form Title
1. Late Delivery Permit template
2. Letter for Late Delivery
3. Megamall Late Delivery template
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