[pc-pvt-content allow=”36,32,33,30,31″]
I. OBJECTIVE
1. To provide guidelines on the training process for newly hired Supervisor
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
The training program for the Supervisor runs as follows:
Day 1 – Orientation
Objectives:
• To learn about the food cart business
• To know about the company and its guiding principles
• To learn about the fundamentals of the different brands
• To learn about the basic operation procedures such as opening and closing procedures
• To describe and clarify the roles of the Supervisor
• To get an immediate assessment of the Supervisor Trainee on his understanding of the discussion
A. Concept
a. Food Cart
- Overview of the Food Cart business
b. Difference between Food Cart and Restaurant settings
- Store Management
- Target Market
- Customer Approach
c. SWOT
B. Values Formation
a. Brief Company Background
b. Mission and Vision
c. Core Values
C. Brand Knowledge
a. Brand Concept
- Shanghai Siomai (SSM)
- Cantonese Dimsum House (CDH)
- Bubbatealicious (BBT)
- Waffle Daffle (WDF)
- Bubba Eat (BBE)
b. Products
- List of Products per brand
- Prices
c. Consumables
- List of Consumables per brand
d. Equipments and Utensils
- List of Equipments used per brand
- List of Utensils used per brand
e. Cart
- Parts of Cart per brand
f. Standard Uniforms
D. Basic Procedures
a. Opening Procedures
b. Closing Procedures
E. Job Description
a. Role of Supervisors
- To Outlet and Service Crew
- To Operations Department
- To Company
F. Exam
a. Oral Test on the procedures discussed
Day 2 – Technical Knowledge
Objectives:
• To learn and get first-hand experience on the practical skills involved in the store operations
• To learn about the basic troubleshooting and maintenance of equipments used in the outlets
• To describe and clarify the company’s expectations from the Supervisors
• To learn about the company’s system and website
• To get an assessment of the Supervisor Trainee in performing the practical skills needed
A. Operating Procedures
a. Cashiering
- Standard Procedures
- Features of Genuine Bill
b. Preparation/Cooking of Products
c. Serving/Packaging of Products
d. Storage of Products
e. Receiving of Delivery
f. Pull Out of Products
g. Requisition of Items
h. Sales Banking
i. Text Reporting
B. Troubleshooting and Maintenance of Equipments
C. Job Orientation (c/o Sir GCJ)
a. Expectations from the Supervisors in the Company
D. Ways and Means
a. Introduction to Ways and Means
- Overview
- Log In/Out Procedures
- Access
E. Oral Demonstration
a. Preparation/Cooking of 3 different products
F. Actual Demonstration Exam
a. Preparation/Cooking of 3 different products
Day 3 – Organization Chart
Objectives:
• To know about the organization chart of the company
• To learn about the relationship between departments
• To learn about the sections and functions of the Operations Department
• To gain knowledge and practical skills on sales development
• To get an assessment of the Supervisor Trainee in carrying out the skills and techniques learned during the workshop
A. Organizational Orientation
a. Organization Chart
b. Inter-departmental Relations Web Chart
B. Structure of Operations
a. Store Operations Support
b. Profit Center Section
c. Maintenance Team
d. Audit Team
C. Sales Development Workshop
a. Overview
b. Skills
c. Techniques
D. Exam
Day 4 – Outlet Duty
Objectives:
• To exercise the skills learned during the classroom training
• To apply the knowledge learned during the classroom training
• To get an assessment of the Supervisor Trainee on his attitude towards work in an actual environment
A. Actual Demonstration
a. Opening/Closing Procedures
b. Cashiering Procedures
c. Preparation/ Cooking Procedures
d. Serving Procedures
B. Exam
Day 5 – Outlet Duty and Ways and Means
Objectives:
• To exercise the skills learned during the classroom training
• To apply the knowledge learned during the classroom training
• To learn about the general rules and regulations of the company
• To learn about the policies and procedures governing the Operations Dept.
A. Outlet Duty
a. Opening Procedures
b. Cashiering Procedures
c. Preparation/ Cooking Procedures
d. Serving Procedures
B. Reading of Ways and Means
C. Exam
Day 6 – Operations Department
Objectives:
• To be familiar with the functions of SOS Payroll Admin
• To be familiar with the functions of the PCS
• To get first-hand experience on the practical activities of PCS
• To get an assessment of the Supervisor Trainee in carrying out the practical activities of PCS
A. Store Operations Support (SOS) Payroll
a. Daily Routine
- Store Opening Checking
- Attendance Checking
- Tardiness Summary
- Changes in Work Schedule Summary
b. Reports
- Absences Report
- Store Opening Monitoring Report
- SCA Report
c. Other Tasks
- Service Crew (SC) Schedule Preparation and Distribution
- Payroll Timesheets Submission
B. Profit Center Section (PCS)
a. Tasks
- Monitoring of Sold Items
- Ordering for Outlets
- Pull-Out Monitoring
- Sales and Banking Monitoring
- DSR Monitoring and Processing
- Monitoring of Service Crew
- ATD Issuance
- Outlet Visit
b. Reports
- Product Mix
- Pearl Wastages and Variances Monitoring
- Operations ATD Monitoring
- Driver’s ATD Monitoring
c. Assignment of Outlets
C. Exam
Day 7 – Operations Department
Objectives:
• To be familiar with the functions of Store Operations Support (SOS)
• To review the policies and procedures as stated in the Ways and Means website
A. Store Operations Support (SOS)
a. Tasks
- Concerns
- Requests
> Equipments and Utensils
> Services
> Office Supplies
> Lights and other materials
> Load Cards
- Memos and Other Documents
> Internal
> External
- Towels
- Pull-Out of Items
b. Reports
- Concerns Monitoring Report
- Motorcycle Monitoring Report
- Monthly Sales Report
c. Letters
- Authorization
- Endorsement
- Work Permit
B. Exam
Day 8 – Validation
Objectives:
• To get an assessment of the Supervisor Trainee on his understanding of the role of the Supervisor
• To get an overall assessment of the Supervisor Trainee on his suitability as a Supervisor
A. Written Exam
B. Oral Exam
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
(Not Applicable)
[/pc-pvt-content]
