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I. OBJECTIVE
1. To provide guidelines on the training process for newly hired Technical Trainer
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Trainers shall take note of the trainees in the Attendance Sheet. The training program for the Technical Trainer is as follows:
Day 1 – Day 2: Behavioral Program
I. Technical Trainer Orientation Program
a. Job Description (signed by Human Resources Dept.)
b. Welcome from HRD
c. Code of Conduct Orientation (Rules and Regulations)
d. Values Formation (Core Values)
e. Customer Service Training
f. Branding Orientation
g. Train-the-Trainer Training
Day 3 – Day 10/12: Technical Program
I. Basic Operations Training Program (Day 3 – Day 5)
a. Product Knowledge
b. Food Preparation Training
c. Barista Training
d. Opening and Closing Procedures
e. CRM/POS Training
f. Crises Management
g. Food Safety/ 5S
h. Cart/ Inline Simulation
II. Management Reporting (Day 6 – Day 7)
a. Staffing and Scheduling
b. Inventory Management (DSR)
c. Sales Reporting
d. Visitation Report (QSC)
e. Store Policies
f. Audit Procedures
g. Others
h. CRM/POS Training
III. On-the-Job Training: Cart- 3 days, Inline- 5 days (Day 8 – Day 10/12)
a. Opening
b. Mid Shift
c. Closing
d. OJT as Technical Trainer (5-month evaluation)
– Validation from Training Officer during the 2-3 days store duty
e. CRM/POS Training
Day 10/12 – Onwards: Validation Program
I. Performance Validation during OJT by Trainer – Cart, Store Supervisor – Inline (Day 10/12)
II. Train-the-Trainer’s Certification (6 months)
a. Manner of Conducting Hands On and Store Training
b. Tracking of Trainee’s Effectiveness and Efficiency
III. Certified Technical Trainer (6 months)
a. Handling Hands On and Store Training
b. OJT checking and validation
c. Panel Discussion (CEO, COO, HR, TR, OPS)
d. Application Letter (as ATL) from the Candidate
IV. Area Team Leader (6 months)
a. Visitation Report’s Validation
b. Probationary Period
c. Assignment of 5 Outlets (Sales and Spot Audit)
d. Leadership Training
e. Application Letter (as MT) from the Candidate
V. Management Trainee (Supervisor Trainee) (6 months)
a. Evaluation and Assessment (Reflects the corporate culture to the MT, by blood and heart)
b. MT will apply as Supervisor
VI. Supervisory Position (6 months)
a. Management’s Discretion
b. Probationary as Supervisor
VII. Supervisory Level (after 2 years and 6 months program)
a. With Signing Privileged
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
(Not Applicable)
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