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I. OBJECTIVE
1. To provide guidelines on the standard timing of activities of each brand
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Standard Time for Activities per brand:
Bubbatealicious (BBT)
a. Cashiering – +/- 1 min. per customer transaction
b. Preparation – +/- 3 mins. (Usually 3 mins. for employee’s 1 month below)
c. Preparation – +/- 2 mins (Usually 2 mins. for employee’s 1 to 3 months)
d. Preparation – +/- 1 min. (Usually 1 min. for employee’s more than 3 months)
e. BBT Dance – +/- 8 mins. (This is the standard time for customers in que (10 customers), this is achieved through work specialization)
Cantonese Dimsum House (CDH)
a. Cashiering – +/- 1 min. per customer transaction
b. Preparation – +/- 3 mins. (Includes frying or cooking time)
c. Preparation – +/- 10 mins. (Customers in que (10 customers) with assorted orders (frying/ cooking))
Shanghai Siomai (SSM)
a. Cashiering – +/- 20 secs. per customer transaction
b. Serving of siomai or sharksfin – +/- 1 min. per customer transaction
c. Serving of gulaman – +/- 30 secs. per customer transaction
Waffle Daffle (WDF)
a. Cashiering – +/- 20 secs. per customer transaction
b. Serving of waffle – +/- 1 min. per customer transaction
c. Serving of iced green tea – +/- 30 secs. per customer transaction
Full Stores
a. Cashiering – +/- 1 min. per customer transaction
b. Bar Preparation –
• +/- 3 mins. (Usually 3 mins. for employee’s 1 month below)
• +/- 2 mins (Usually 2 mins. for employee’s 1 to 3 months)
• +/- 1 min. (Usually 1 min. for employee’s more than 3 months)
c. BBT FS Dance – +/- 8 mins. (This is the standard time for customers in que (10 customers), this is achieve through work specialization)
d. Kitchen – (with 10 customers in que)
• +/- 3 mins. – Cooking to Serving – fries, bomber
• +/- 4 mins. – Cooking to Serving – spicy chicken, squid and mushroom
• +/- 5 mins. – Cooking to Serving – sizzling
• +/- 3 mins. – Cooking to Serving – pasta
• +/- 5 mins. plus 2 mins. – Cooking time: pork chop
• +/- 6 mins. plus 2 mins. – Cooking time: chili wings
• +/- 15 mins. plus 2 mins. – Cooking time: drumstick
• +/- 13 mins. plus 2 mins. – Cooking time: thigh
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
(Not Applicable)
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