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I. OBJECTIVE
1. To provide guidelines on the proper behavior of delivery staff
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
The Delivery Staff must be courteous when delivering products to outlets regardless if company-owned or franchise. They must wait for the Service Crew to properly receive the items before they leave the outlet. They must not pressure the Service Crew in receiving the goods. In cases where delivery schedule may be affected due to circumstances that the outlet is not able to receive the products delivered immediately, the Delivery Staff may ask permission if they could leave and come back later by citing the scenario to their Immediate Superior.
Any discrepancies between the WIS and the actual stock delivered must be settled properly without pressure to the outlet.
The Delivery Staffs are expected to bring all the necessary things they need in order to do their tasks. It includes beverage and food. They should neither ask for food nor beverage from the outlet. They may ask for drinking water at the outlet provided that they have their own mug or container.
They must never enter the outlet premises. Doing so shall be sanctioned for dismissal.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
(Not Applicable)
VI. FORMS AND RECORDS
Form Title
(Not Applicable)
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