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I. OBJECTIVE
1. To provide guidelines when there are concerns on delivery at any of the company-owned outlets
II. DEFINITION OF TERMS
(Not Applicable)
III. GENERAL POLICIES
Process of reporting delivery concerns:
1. All delivery concerns must be reported to the Profit Center Section (PCS).
2. All errors in delivery such as:
• Over delivery compared to WIS
• Short delivery compared to WIS
• Out of Stock items
• Substandard Quality items
3. Concerns regarding short and over shall cause an automatic ATD to the driver, which the driver must acknowledge at the same moment or time.
ATDs signed by the drivers will not mean automatic deduction; the incident shall undergo proper investigation.
4. Two copies of ATD (white and blue) must be sent to the driver while the last copy (pink) must be attached to the DSR for that day.
Reminders:
1. Delivery concerns must be reported during the delivery process.
2. Items delivered must be counted and inspected immediately within 24 hours after delivery. Concerns must be reported within the given time period to provide immediate action.
3. Concerns on the quantity and quality of products must be relayed within 24 hours after delivery.
IV. PROCEDURE FLOWCHART
Flowchart Title
(Not Applicable)
V. REFERENCE/INTERFACE PROCESS
Document Title
1. Concerns
2. Authority to Deduct
VI. FORMS AND RECORDS
Form Title
1. Warehouse Issuance Slip (WIS)
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